Privacy Policy

Last updated: [24 March 2026]

At Bulk2Business (operated by Patio Craft (Pty) Ltd, Registration Number 2024/191845/07), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and the rights you have regarding your information.

1. Information We Collect

We collect personal information in the following ways:

• Personal details — such as your full name, email address, phone number, physical address, and company details (if applicable) when you create an account, place an order, or contact us.
• Payment and billing information — including card details, billing address, and transaction information when you make a purchase (processed securely via our payment gateway, PayFast).
• Technical and usage information — such as your IP address, browser type, device information, operating system, and pages you visit on our website (collected automatically via cookies and similar technologies).
• Shopping and preference data — including products you view, add to cart, or purchase, as well as your order history.

We only collect information that is necessary for the purposes described below.

2. How We Use Your Information

We process your personal information for the following lawful purposes:

• To process and fulfil your orders, including payment processing, shipping, and delivery.
• To communicate with you about your orders (e.g., order confirmations, shipping updates, and delivery notifications).
• To provide customer support and respond to your enquiries.
• To send you marketing communications (promotions, newsletters, special offers) only if you have explicitly opted in. You may unsubscribe at any time.
• To improve our website, products, and services through analysis of usage trends.
• To detect, prevent, and investigate fraud, security issues, or illegal activities.

To comply with legal obligations, including tax, accounting, and regulatory requirements.

3. Sharing Your Information

We may share your personal information with trusted third parties, but only when necessary and under strict conditions:

• Payment processors— such as PayFast (and their service providers) to process secure payments.
• Service providers — including courier/delivery companies (e.g., for shipping), hosting providers, email service providers, and IT support companies. These parties are contractually required to keep your information confidential and use it only for the services they provide to us.
• Legal compliance — when required by law, court order, subpoena, or to protect our rights, property, or safety.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Security of Your Information

We take the protection of your personal information seriously and implement reasonable technical and organisational measures to safeguard it against unauthorised access, loss, misuse, or disclosure. These measures include encryption for sensitive data (such as payment details), secure servers, access controls, and regular security reviews.

While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security, but we will notify you of any material data breaches as required by law.

5. Your Rights Under POPIA

As a data subject, you have the following rights regarding your personal information:

• The right to access your personal information that we hold.
• The right to correct, update, or delete inaccurate or outdated information.
• The right to object to the processing of your information for certain purposes (e.g., direct marketing).
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at: 

Email: privacy@bulk2business.co.za

Phone: +27 (0)84 023 3119

We will respond to your request within a reasonable time and in accordance with POPIA.

6. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. You can manage your cookie preferences through your browser settings or our cookie banner (where applicable). For more details, please refer to our Cookie Policy

7. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. Once no longer needed, we will securely delete or anonymise it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact our **Information Officer** at:

Email: privacy@bulk2business.co.za

Phone: +27 (0)84 023 3119

Address: 120 Dickinson Rd, Benoni North A/h, Benoni, Gauteng, South Africa

You may also contact the Information Regulator:

Website: https://inforegulator.org.za

Email: complaints.IR@justice.gov.za

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.